Refund Policy

MauzoSync is a software product owned and operated by Pebble Softwares.

Throughout this Refund Policy, "MauzoSync", "we", "our", and "us" refer to Pebble Softwares in its capacity as provider of the MauzoSync platform, unless the context clearly indicates otherwise.

Overview

MauzoSync is a subscription-based SaaS product owned and operated by Pebble Softwares. Your payments are for access to software—tools to manage your safari or DMC business—not for travel services, tours, or traveller bookings. Pebble Softwares does not sell trips or act as your travel agent.

Subscription fees are paid to Pebble Softwares (they may appear on your statement or invoice under the MauzoSync product name). This policy applies to those fees. It does not govern refunds for third-party services (for example payment gateways, banks, or suppliers you pay outside MauzoSync).

General rule: no refunds

Except as stated under Exceptions below, subscription fees are non-refundable. This includes:

Partial periods—we do not refund unused days or weeks within a billed month or year.
Unused features or seats—if you do not use certain modules or user seats, that does not entitle you to a refund for the current term.
Change of mind after a charge has been processed for the current billing period.

We describe what you are buying at checkout and on our Pricing page; please review plan limits before subscribing.

Exceptions

Pebble Softwares may issue a refund or credit, at our reasonable discretion, in limited cases such as:

Duplicate payment for the same invoice or period.
Technical or billing error on our side (for example you were charged the wrong amount or twice for one period).
Other cases we approve in writing after you contact support.

Any refund or credit is not an admission of fault and does not change these terms unless we agree otherwise in writing. Statutory rights that cannot be waived in your country may still apply.

Cancellation

You may cancel your subscription at any time through the billing or account options we provide (or as described in your order confirmation). Cancellation stops renewal; it does not automatically refund the current billing period.

Typically, you retain access to the Service until the end of the period you have already paid for, unless we state otherwise at signup or in your plan. After that, access may end in line with our Terms of Service and Privacy Policy.

Trial periods

If we offer a free trial, the terms shown at signup apply. During an eligible trial, you are not charged for the Service unless you convert to a paid plan or we clearly state otherwise. If you do not cancel before the trial ends and a paid subscription begins, normal billing and this Refund Policy apply from the first charge.

Payment disputes

If you believe a charge is wrong, please contact us first at support@mauzosync.com (or via our Contact page) before initiating a chargeback or payment dispute with your bank or card provider. We will work in good faith to resolve billing issues quickly. Unresolved chargebacks may result in suspension of access.

Contact

Pebble Softwares (MauzoSync)
For refund requests, billing questions, or duplicate charges: support@mauzosync.com. Include your company name, account email, and invoice or transaction details where possible.